All returns/exchanges/refunds must occur within 60 days of purchase date. If you are not happy with your purchase, please contact us via email at info@frankieandmyrrh.com or via phone at (415) 602-1493 and we can arrange for an exchange or refund.

Here are the details:

1. Products must be returned to us either in its original packaging or packaging to protect products from breakage. You are responsible for paying for return shipping costs. 
2. For refunds, once you have a tracking number, email it to us at info@frankieandmyrrh.com and we will process the refund.  Please note that original shipping costs are not refundable. 
3. For exchanges, please email us the tracking number, and let us know what you would like in exchange. We will contact you if there are differences in price. 

Please send all returns to:  

Frankie & Myrrh, 121 West Washington Street, Napoleon OH, 43545

We can't influence the weather, the post office, or the shipping gods, but you can be sure that when we receive your order, our goal is to pack it up and ship it the same or the next business day. First Class mail may take up to 10 days during the holiday season, while Priority takes around 2-3 days. If you need it yesterday, time machines are yet to be invented.

We always advise customers to upgrade their shipping options if they have must-have-by dates to meet, especially when great distances are involved. We do everything possible to expedite the process by shipping orders as fast as possible. 

Please keep in mind that upgraded shipping will still need 1 business day to process. We do guarantee same day processing on orders placed Monday-Friday before 3 PM PT.

We hold International orders for 2-3 days. After the order is fulfilled, they may take up to 25 days to get to you depending on your region.

Many of our products are either organic or wild crafted, meaning they are grown and harvested in the wild. But they are not all 100% organic. We hesitate to list them as organic because there isn’t a consistent international certification or regulation that constitutes what makes them organic. Many oils are just not available certified organic because of where they are grown. Because of this, ALL of our oils are tested for purity to ensure there are no additives or fillers.