FAQ

How do I use the sprays?

Spray into your environs and breathe in mist.

For the best aromatherapy effect, spray several times into cupped hands, place cupped hands tightly over nose and mouth, keep eyes shut, and then breathe deeply for 60 seconds or more. 

It may also be used as a light perfume or cologne. It works great as a room freshener, car freshener, or linen spray.  If you are using a spray to aid in sleep, you may also spray it on your pillow, bedding, and shirt collar before bed.

***Please consult your doctor before use if you are pregnant or have any medical condition. Please avoid use with small animals, unless the product is specifically designed for use with animals. Avoid getting product in eyes. This product has not been evaluated by the FDA and is not intended to diagnose, cure, treat or prevent disease. Individual results may vary.

 

What brand of essential oils do you use?

We use Frankie & Myrrh essential oils.  All our oils are genuine therapeutic grade oils.   We source our oils from very reputable suppliers from all over the globe.  If possible, we source from farms here in the United States.  

 

What is this store's return and exchange policy?

All returns/exchanges/refunds must occur within 90 days of purchase date. If you are not happy with your purchase, we will replace/exchange your product with another product, provided that the original product is returned to us ( Buyer pays return shipping cost) Buyer MUST ship to Frankie & Myrrh using a tracking # with delivery confirmation.

We will accept returns of products within 90 days of purchase date. Buyer pays return shipping cost. Buyer MUST ship to us using a tracking # with delivery confirmation If for any reason a refund is given, shipping costs are not refundable.
Our Address:

Frankie & Myrrh
50 Post St.
Ste 34, Second Level
San Francisco, CA 94104

 

Do you accept orders placed outside the U.S.?

We sure do! 

International customers, please note: Purchaser is responsible for any duties, tax, or import fees assessed on your package. Because of customs delays and other factors, delivery of your package can take 2-12 weeks or longer. As these aforementioned issues are beyond our control, we ask for and appreciate your understanding in this matter

 

How long will it take to receive my order?

We always advise customers to upgrade their shipping options if they have must-have-by dates to meet, especially when great distances are involved. We do everything possible to expedite the process by shipping orders as fast as possible. If you are in need of upgraded Priority or Express shipping options, please contact us or visit our Etsy shop where upgraded shipping options can be chosen at checkout: https://www.etsy.com/shop/FrankieandMyrrh

Once shipped, most standard domestic orders take anywhere from 2 to 10 business days to arrive, depending on the efficiency of the US Postal Service. International shipping delivery times may vary between 2 and 12 weeks. 

Shipping will be postponed if you pay with an e-check on PayPal. We must wait until the check clears before we can ship.