FAQ


How do I use the sprays?

Spray into your environs and breathe in mist.

For the best aromatherapy effect, spray several times into cupped hands, place cupped hands tightly over nose and mouth, keep eyes shut, and then breathe deeply for 60 seconds or more. 

It may also be used as a light perfume or cologne. It works great as a room freshener, car freshener, or linen spray.  If you are using a spray to aid in sleep, you may also spray it on your pillow, bedding, and shirt collar before bed.

***Please consult your doctor before use if you are pregnant or have any medical condition. Please avoid use with small animals, unless the product is specifically designed for use with animals. Avoid getting product in eyes. This product has not been evaluated by the FDA and is not intended to diagnose, cure, treat or prevent disease. Individual results may vary.

 

Are your oils therapeutic grade?

The FDA does not regulate nor do they have a grading system for essential oils. We do not use the term "therapeutic grade" for the sake of transparency and honesty. Our oils ARE tested for purity, and we believe we have some of the best smelling oils around. If we were to assign our oils an arbitrary grade, however, they would be galactic grade.

 

Are your oils ingestible?

While we are an aromatherapy company and suggest these oils be smelled rather than tasted, with the proper dilution and safety precautions, they can also be ingested. Keep in mind that essential oils are ultra concentrated, non-water soluble, volatile compounds made from thousands of pounds of their original source and can be extremely harmful if not used correctly.

What brand of essential oils do you use?

We use Frankie & Myrrh essential oils.  All our oils are tested using gas chromatography to ensure pureness.   We source our oils from very reputable suppliers from all over the globe.  If possible, we source from farms here in the United States.  

 

Are your products vegan?

Yes, our products are vegan and cruelty-free.

 

What is this store's return and exchange policy?

All returns/exchanges/refunds must occur within 90 days of purchase date. If you are not happy with your purchase, we will replace/exchange your product with another product, provided that the original product is returned to us ( Buyer pays return shipping cost) Buyer MUST ship to Frankie & Myrrh using a tracking # with delivery confirmation.

We will accept returns of products within 90 days of purchase date. Buyer pays return shipping cost. Buyer MUST ship to us using a tracking # with delivery confirmation If for any reason a refund is given, shipping costs are not refundable.
Our Address:

Frankie & Myrrh
50 Post St.
Ste 5, Lower Level
San Francisco, CA 94104

 

Do you accept orders placed outside the U.S.?

We sure do! 

International customers, please note: Purchaser is responsible for any duties, tax, or import fees assessed on your package. Because of customs delays and other factors, delivery of your package can take 2-12 weeks or longer. As these aforementioned issues are beyond our control, we ask for and appreciate your understanding in this matter

 

How long will it take to receive my order?

We always advise customers to upgrade their shipping options if they have must-have-by dates to meet, especially when great distances are involved. We do everything possible to expedite the process by shipping orders as fast as possible. If you are in need of upgraded Priority or Express shipping options, please contact us or visit our Etsy shop where upgraded shipping options can be chosen at checkout: https://www.etsy.com/shop/FrankieandMyrrh

Please keep in mind that upgraded shipping will still need 1 business day to process. We do guarantee same day processing on orders placed Monday-Friday before 3 PM PT.

Once shipped, most standard domestic orders take anywhere from 2 to 10 business days to arrive, depending on the efficiency of the US Postal Service. 

Shipping will be postponed if you pay with an e-check on PayPal. We must wait until the check clears before we can ship.

For international orders:  

International orders normally take between 1-4 weeks or longer.  Due to long distances, customs, and other issues beyond our control, we ask for and appreciate your understanding.  If you need your order sooner, upgraded, faster shipping options are available during checkout.  Please note that all taxes, customs fees, import duties, VAT are to be paid by the customer in the country in which the package is received.